AI in the Insurance Industry

A practical guide to AI (artificial intelligence) implementation for claims professionals, legal professionals, and restoration industry workers, created by ten-year public adjuster Sarah Parker based on her conversation with attorney Galen Hair on the Level Up Claims podcast (link to guide above, video embedded below).

The guide covers AI fundamentals, digital literacy concepts, ethical considerations, privacy concerns, and data protection requirements specific to the insurance industry. Topics include demystifying AI technology, accessible AI tools like Claude and ChatGPT, regulatory compliance, risk management, and a step-by-step implementation framework for professionals.

The resource emphasizes treating AI adoption as an ethics and risk management issue, particularly around client data privacy and professional standards. Includes podcast episode links and detailed chapters covering AI misconceptions, industry applications, and practical next steps for getting started with AI tools safely and ethically.